At MILC Network, it is important to us that you love your products as much as we do, but if something is not quite right, we are here to help. Please ensure to read the returns policy in full before purchasing.

Returns & Exchanges

We have a 30-day return policy for change of mind returns, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we are unable to offer a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note that we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns - Faulty, Damaged or Incorrectly Shipped Items

We gladly accept returns on faulty or wrong products shipped by mistake. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

if you believe you are missing an item please verify the following prior to contacting us

• Ensure all cartons have been received and opened
• Ensure that all cartons are empty and that any discarded packing materials have been checked
• Please note that any lids or closures may be in a seperate carton or included with other items in the same carton.

 At MILC Network we try our best to ensure that your order reaches you in perfect condition by using fragile tape and paper infill/padding where required. However, due to the nature of the products being bulky or fragile, damages may occur in transit. Please contact our support team with images of the damaged items and details including item descriptions and quantity of the affected items. 

For any disputes relating to specifications, damage during transit, items or quantities delivered, please let us know within 14 days of delivery. Any claims outside the 14 days are subject to review and may not be accepted. 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, intimate or sanitary goods). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on:

• sale items
• gift cards
• downloadable software products
• items that have been used or are not in their original packaging (please note that this includes blister packs).

Processing your return

To start a return, send us an email at support@milcgroup.com.au including your order number and description of the item/s you intend to return.

A Return Authority (RA) number will be provided to you if the return has been accepted. Please do not send returns/goods without first speaking with customer service as items sent back to us without first requesting a return will not be accepted. 

The customer is responsible for the cost of shipping on change of mind returns. 

To return your product, you should mail your product to:

MILC Network, 15 Translink Drive, Keilor Park VIC 3042, Australia.

Please ensure the return is clearly marked with the RA number and consider using a trackable shipping service or purchasing shipping insurance. 

Refunds & Store Credit

We will notify you once we’ve received and inspected your return, and let you know if the return was not approved.

For approved change of mind returns you’ll be automatically provided with store credit which can be applied to your next order at checkout. Store credit must be used within 90 days of issue. Unused credit will expire after that period.

Approved faulty/damaged item returns will also receive store credit at our discretion, unless otherwise discussed.

Where a refund has been approved you will be refunded on your original payment method and notified of the pending refund. Please remember it can take some time for your bank or credit card company to process and post the refund. We recommended allowing 2-3 business days before contacting your card company or bank.